Service level
This is how well the service is meant to work each month. The figures are targets, not promises backed by compensation.
-
Customer websites
99.9%
When a visitor opens your website.
At most about 43 min of downtime a month
-
Admin
99.5%
Signing in and admin.houstie.fi.
At most about 3.6 hours of downtime a month
-
Editing by chat
99%
Changes by writing.
At most about 7.2 hours of downtime a month
Your website stays up even if the admin or the chat is briefly unavailable: a published website does not need them to work.
What the targets rest on
The service is built from Amazon Web Services (AWS) services, and each of them has its own service level commitment.
| Service | What we use it for | AWS’s own service level commitment |
|---|---|---|
| Amazon CloudFront (opens in a new tab) | Delivering the pages to visitors | 99.9% |
| Amazon S3 (opens in a new tab) | The site files and images | 99.9% |
| AWS WAF (opens in a new tab) | Firewall | 99.95% |
| Amazon API Gateway (opens in a new tab) | The admin’s interface | 99.95% |
| AWS Lambda (opens in a new tab) | Admin and editing functions | 99.95% |
| Amazon DynamoDB (opens in a new tab) | Database | 99.99% |
| Amazon Cognito (opens in a new tab) | Signing in | 99.9% |
| Amazon SES (opens in a new tab) | Sign-in codes and notifications by e-mail | 99.9% |
| Amazon Bedrock (opens in a new tab) | Language models for editing by chat | 99.9% |
When a request passes through several services, an outage in any of them shows to you. That is why the target for the whole is lower than the commitment for a single service.
Monthly commitments from the AWS service level agreements, read 9 October 2026. Each service name links to its agreement.
What the targets do not cover
- Maintenance announced in advance
- A domain or name server outside Houstie, for example a registrar outage or a domain that was not renewed
- Third-party services such as Google Analytics, maps and booking tools
- Country restrictions and the firewall’s intentional blocks
- Congestion in the language model service that slows editing by chat (your website still works)
- Force majeure
What we do
- Backups
- The data and the site files are backed up automatically.
- Versions
- Every publish is saved as its own version, and you can go back to an earlier one.
- Alarms
- Automatic alarms tell us about errors, attack attempts and unusual traffic.
Report a problem
If your website or the admin is not working, send a support request from the admin or write to hello@houstie.fi. Tell us what is not working and when you noticed it.
The service level is a target. The terms do not promise compensation for outages. Terms